Client Relations & Communications Specialist

 

At Dissolve, our vision is to transform stock footage and photography from so-so to spectacular. We're looking for a Client Relations & Communications Specialist to surprise and delight our clients through providing exceptional service.You will be the main point of communication for Dissolve clients, which range from top marketing agencies to large tv/ film productions. You will interpret and fulfill their project content needs, ensure they have the right licenses, and assist them with utilizing the Dissolve site. You will also be working closely with our Content team, Community Engagement Lead, and Technology team to continuously review the quality of our stock library.

Who we are:


We are a dedicated team full of passionate members and departments all working towards common goals. Here, collaboration is key. We work in an exciting, fast-paced environment, and a close-knit culture.

Who you are:


You have passion and an eye for footage and photography. You have the ability to work within a fast-paced, “start-up” environment. You love collaboration and coming up with new ways of doing things. You're organized, motivated, very detail-oriented, and you work well in a collaborative team environment. You’re finishing up or working towards a Bachelor's degree with equivalent experience.

A day in the life:


• Provide overall outstanding client service through constant customer interaction (emails, calls, live chat, google meets)
• Assist research team to fulfill client’s  requests and make recommendations for both conceptual and specific needs
• Act as a consultant for the client to ensure proper licensing requirements are met
• Provide quotes on content for agency clients
• Contribute to Dissolve’s brand awareness by assisting with marketing strategy on social media channels, blog content, website copy, and internal communications
• Research and outreach to exciting new contributors and creators to join the Dissolve brand
• Initiate and plan projects and processes to strengthen internal efficiency 
• Provide internal feedback to improve our online search experience and keyword functionality
• Help compile feedback on missing content and creative trends
• Follow up with clients to ensure that content selection meets or exceeds expectations

What you bring to the role:


• Ability to provide clients’ with exceptional service through clear communication and creativity 
• Capable of juggling multiple projects and completing a large volume of work efficiently and effectively on a deadline
• Strong communication, interpersonal, project management, marketing strategy, and critical thinking skills
• Proficiency in Microsoft Office and ability to work in a multi-app environment

Bonus points if you have:


• Certificates or experience in photography, film, graphic design, advertising, marketing, communications, or equivalent is preferred
• Familiarity with Hubspot and social media planning
• Familiarity with copyright issues as they pertain to both fine art and commercial photography
• Knowledge of the structure of marketing agencies, movie productions, tv studios
• Experience in image curation
• Familiarity with trends within the photography and footage community